WHEN EVERY SECOND COUNTS
Recognition of prior learning (RPL)
Recognition of prior learning is an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual application for credit.
Candidates will be assessed on an individual basis with a Facilitator to determine eligibility for RPL against the testing Competency & Judgement Record, and Currency of Practice work/industry experience requirement.
An application for RPL may need to include skills assessments, portfolio of experience, prior qualifications and letters of support.
For further information, please contact Time Critical on (08) 9207 2900 or firstname.lastname@example.org.
Payment of Course Fees
Individuals – All courses are to be paid on the day of participation or on invoice by prior arrangement with Time Critical.
Companies – All courses will be invoiced on the day of participation and are required to be paid within an agreed time frame.
Deposit – Time Critical does not collect deposits prior to course date.
Refunds – Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment.
If for any reason Time Critical is unable to fulfil its training agreement with a student, Time Critical must refund the student’s proportion of fees paid for services not delivered or make alternative arrangements.
If Time Critical is not able to provide the agreed training a full refund will be provided after consultation with Time Critical.
Cooling off period
A statutory cooling off period allows a consumer to withdraw from an agreement within ten (10) days of entering into the agreed training contract, without penalty.
When a customer enters into an agreement and then withdraws, they may be liable for a cancellation fee.
Language Literacy and Numeracy (LLN)
Time Critical supports LLN by assessing a student’s language, literacy and numeracy skills during their enrolment to ensure they have adequate skills to complete the training.
If our Trainers and Assessor identify an LLN issue, then the Trainer will work with the participant to assist in the training and examination of our course. An extension may be granted to the student if necessary.
As a Registered Training Organisation (RTO) and according to the Disability Discrimination Act, Time Critical must provide reasonable adjustment when assessing participants with a disability.
The points below provides examples of reasonable adjustment. These examples act as a guide to Facilitators/Assessors; reasonable adjustment is based on individual needs and abilities.
- The Australian Resuscitation Council requires that CPR skills be assessed on a manikin placed on the floor. Trainers/Assessors cannot assess a participant who is describing how to provide cardiopulmonary resuscitation. They will also not be able to instruct another person how to perform the skill.
- Some participants, particularly those with low literacy, may need to complete the written theory assessment (short answers, multiple choice) by oral questioning.
If the assessment requirements have not been met, participants will have the opportunity to be reassessed on the same day. Alternatively Time Critical can organise a different day within a six (6) week timeframe from the date of their course. If the Trainer/Assessor identifies an LLN issue, they may conduct a verbal reassessment of the required knowledge on the day. If the course was held at the Trainer’s/Assessor’s workplace, the Trainer/Assessor and the participant could decide on a time and location for reassessment. Alternatively, participants may contact Time Critical directly (08) 9207 2900 to organise a suitable time.
Complaints and Appeals Process
If a participant disagrees with the Assessor’s outcome of the assessment or has any other complaint, it must be discussed with the Trainer/Assessor first. If the dispute/complaint is still unresolved the participant can escalate the issue to the Managing Director:
Time Critical CPR & First Aid
43 Hayfield Way, Duncraig 6023
If the issue cannot be resolved, it can be directed to an independent Assessor/Supervisor for resolution.